Dan informed me that a neighbor of his was a member of my credit union. She had a service issue. Instead of seizing the moment and capturing new business, Dan took the road of integrity and reached out to me. He even spoke highly of my credit union, and he promised his neighbor to follow up. He did.
Our team has resolved the issue now because Dan – a banker/competitor – brought this my attention to allow us to do service recovery. He didn’t have to.
You see, a relationship has formed. This has happened because of networking…because of something such as First Fridays. Networking relationships began and resulted in this circumstance – believing the best in each other, following up, becoming better.
Does networking matter? Yes! Thank you, Dan Hansen, for all of this. I appreciate your integrity in this situation. I truly do.